Privacy policy

STREET PUP CO (trading as Street Pup Co.) ("we", "us", "our") is an online business based in Victoria, Australia. We operate the website https://streetpupco.com.au.

Effective date: 24 October 2026

We respect your privacy. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a small business we may not be legally required to comply with the APPs, but we choose to follow them.

1. What we collect

Order and account details: your name, delivery and billing address, email address, phone number (if you provide it at checkout for delivery updates) and order history.
Payment information: payments are processed by our payment providers, Shopify Payments and Afterpay. We do not see or store your full card number.
Communications: messages you send us, reviews you choose to post, and your dog's size details if you share them for sizing help.
Technical and usage data: IP address, device and browser type, pages viewed, and cookies and similar technologies. If we use advertising tools (such as Meta or TikTok pixels), these may also collect data where you have not opted out.
Marketing preferences: whether you have subscribed to our emails or other marketing.

We collect information directly from you, and automatically when you use our website. You can browse without telling us who you are, but we need your details to fulfil an order.

2. Why we use it

To process, fulfil, deliver and support your orders, including returns, refunds and consumer guarantee claims.
To communicate with you about your order and respond to your enquiries.
To send you marketing only if you have consented. Every marketing message includes an unsubscribe option, in line with the Spam Act 2003 (Cth).
To prevent fraud, keep our website secure, and meet our legal, tax and accounting obligations.
To understand and improve our website, products and advertising, using aggregated analytics where possible.

3. Who we share it with

We share only what is needed with:

Our e-commerce platform, Shopify, which hosts our store and processes orders.
Our payment processors: Shopify Payments (card payments, powered by Stripe) and Afterpay (buy now, pay later). If you choose Afterpay, Afterpay collects and handles your information under its own privacy policy and terms, and may carry out its own identity and credit checks.
Fulfilment partners and suppliers who pack and ship your order directly to you. They receive your name, delivery address and contact details needed for delivery, and may be in Australia or overseas (see section 4).
Delivery carriers, such as Australia Post and couriers.
Our email hosting, customer support, marketing and analytics tools (for example Shopify Email, and Meta or TikTok advertising tools if we use them and you allow cookies).
Professional advisers, and government or law enforcement bodies where required or authorised by law.

We do not sell your personal information.

4. Overseas disclosure

Some of our service providers store or process information outside Australia. These include Shopify and its payment and technology partners (with servers in countries such as Canada and the United States), our email and software providers, and some product suppliers and fulfilment partners overseas (for example in China) for items shipped from overseas. Before disclosing your information overseas, we take reasonable steps to ensure those recipients handle it consistently with the APPs.

5. Security and retention

We use reputable platforms, secure passwords, two-factor authentication where available, and restricted access to protect your information. We keep personal information only as long as needed for the purposes above and for legal and tax record keeping, then delete or de-identify it. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as required, and take steps to contain it.

6. Your choices and rights

Access and correction: you can ask us for a copy of the personal information we hold about you, or ask us to correct it. We will respond within 30 days.
Marketing: you can unsubscribe at any time using the link in any marketing email, or by contacting us.
Cookies: you can block or delete cookies in your browser settings. Some website features may not work properly if you do.
Anonymity: you can contact us with general questions without identifying yourself.

7. Complaints

If you have a privacy concern or complaint, please email us first at support@streetpupco.com.au. We will respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.