Shipping policy

STREET PUP CO (trading as Street Pup Co.), an online business based in Victoria, Australia, operating https://streetpupco.com.au.

Effective date: 24 October 2026

Where we deliver

We currently deliver within Australia only, including to PO Boxes and Parcel Lockers for most items. Bulky items, such as car seat covers and dog beds, may need a street address.

How your order is fulfilled

We work with fulfilment partners who ship directly to you. Each product page shows where the item ships from and its estimated delivery time. The estimate also appears at checkout and in your order confirmation.

Ships from Australia: usually dispatched within 1 to 2 business days, then usually 2 to 7 business days for delivery to metro areas. Regional and remote areas can take longer.
Ships from overseas: these items take longer to arrive. The estimated delivery time for each item is shown on its product page, at checkout and in your order confirmation.

If your order contains items from different locations, they may arrive in separate parcels at no extra cost to you.

Shipping costs

Shipping costs are calculated and shown at checkout before you pay. Any free shipping offer will be clearly shown on our website and applied at checkout. There are no hidden fees.

Pre-orders

Some items may be offered on pre-order. The expected dispatch or delivery date will be clearly shown on the product page before you buy.

Tracking

You will receive a tracking link by email once your order ships. Tracking for overseas items may take a few days to update.

Delays, lost or damaged parcels

Business days exclude weekends and public holidays. Peak periods, such as Black Friday through to Christmas, can add delays. We will publish cut-off dates for Christmas delivery on our website.
If your parcel is significantly delayed beyond the estimated timeframe, contact us at support@streetpupco.com.au and we will investigate with the carrier. If a delay means an item has not been dispatched, you can cancel that item for a full refund.
If a parcel is lost, we will send a replacement or give you a full refund, including the delivery fee you paid.
If an item arrives damaged, contact us with a photo as soon as you can. We will fix it at no cost to you (see our Returns and Refunds Policy).